Shipping

DELIVERY INFORMATION

FREE Express Shipping for all orders over $250.  For orders under $250 a $15.00 flat rate is charged. Orders placed prior to 2pm (AEST), will be dispatched the same day. Otherwise they will be dispatched the next business day. All orders are sent via Australia Post (Express Post) to anywhere in Australia.

Delivery

All orders are sent via Australia Post (Express Post) to anywhere in Australia. If we are unable to deliver to the requested area, our Customer Service team will contact you to re-arrange an alternate delivery address.

Delivery Costs

FREE Express Shipping for all orders over $250.  For orders under $250 a $15.00 flat rate is charged.

Processing Times

Orders placed prior to 2pm (AEST), will be dispatched the same day. Otherwise they will be dispatched the next business day. Please allow additional processing time if orders are placed on weekends or public holidays.

Shipping Times

Shipping is sent via Australia Post, with expected arrival of 2-3 business days. Country Areas: allow an additional 2-3 business days. Shipping times may vary depending on location. All orders are dispatched from Sydney metro. Orders placed by 2pm(AEST) qualify for same day dispatch. Please allow additional delivery time if orders are placed on weekends or public holidays.

Out Of Stock Items

If an item is not available in stock, you will be notified via email. It will then be shipped to you at the cost of Skin By Sarah Hudson as soon as it becomes available. This is generally with 5 business days.

Tracking and Shipping Information

Tracking information is provided to you via email, you will be able to track your products with the order receipt number emailed to you upon dispatch. Please double check all shipping information is correct, we do not take responsibility for items that are lost, stolen or claimed as non-delivered.

Should items be returned to sender, re-postage fees may apply. Upon finalizing order: please specify a safe place to leave your items, if there is no one available to receive the dispatched goods. If your order is of urgent nature, and you are worried about delivery times, we suggest use of our click and collect system, alternatively please contact: info@skinbysarahhudson.com.au or  9481 7546 and we can make arrangements.

To avoid delays in receiving your order or ensuring your goods do not become lost or stolen, Skin By Sarah Hudson recommends you have the items delivered to an address where someone will be available to receive the dispatched goods.

Please note: we do not take responsibility for shipping delays, missing items, items that are lost, stolen, claimed as non-delivered or otherwise missing to your address.

All deliveries will display our company name, and clinic address as the sender on the delivery packaging.

‘Skin by Sarah Hudson’

Shop 2/5b Hannah Street

Beecroft. NSW  2119

If you have any issues please contact: info@skinbysarahhudson.com.au or  9481 7546 with your order receipt number.

Acceptance Of Goods Including Damaged Or Incorrect Products

Upon receipt of your goods, we ask you inspect them, to ensure the correct products have arrived and the goods are undamaged. Whilst we do our best to ensure the correct products are dispatched, unfortunately mistakes can happen. If this is the case we ask you notify us via email (info@skinbysarahhudson.com.au) within 24 hours of receiving a damaged or incorrect goods, for a replacement.

We will require a photograph as proof of incorrect product or damage to the product including the packaging, so we can assess the damage and authorize a return item to be re-sent. The next business day we will supply reply-paid postage to you, within 3 business days you will need to return the incorrect or damaged goods to Skin By Sarah Hudson. Upon inspection of the incorrect or damaged goods we will supply a replacement at the cost of Skin By Sarah Hudson.

Returns Policy

Once You have made Your order by submitting the order form information by clicking the ‘Buy Now’ button, orders cannot be cancelled. You may only cancel or change your order by contacting Customer Service at info@skinbysarahhudson.com.au but ONLY if your order has not been dispatched from our premises. All products are sealed for Health and Safety Reasons and therefore cannot be exchanged once opened.

What if I don’t like the product or it isn’t suitable to my skin, can I return it?

We do not exchange products for incorrect choices or change of mind. We provide as much information as possible about all products to help each customer make an informed decision about what to purchase. We provide tools on our website to help you choose the products that are correct for your skin, alternatively an on-line consultation or face-to-face consultation may be performed.

Faulty or Defective Packaging

If within 4 weeks of purchasing a product, You find that the product is faulty or defective You may return it to us for replacement. If we agree that the Product is faulty and defective, and the Product cannot be replaced you will receive a full refund. On the rare occasion, the pumps of the airless packaging may not work effectively. This is generally due to air pressure. If this is the case, we ask you trouble shoot in the following way:

• Turn the container upside down allowing product to shift
• Take a few times of pumping to bring the formula to the surface of the jar

If this still does not bring formula to the surface of the jar, please contact us. Please note that Products You have misused or abused or not followed the instructions of or complied with the homecare regime prescribed to You, products will not be deemed faulty or defective for the purposes of this warranty.

Please contact us on 9481 7546 or info@skinbysarahhudson.com.au

Reactions

The products prescribed at Skin By Sarah Hudson are medical grade, therefore it is really important to apply the products as directed. We provide tools on our website to help you choose the products that are correct for your skin, alternatively an on-line consultation or face-to-face consultation may be performed.

If you choose a product that does not suit your skin and you wish to return it, a re-stocking and handling fee may apply up to 50% of the value of the item. You will be responsible to shipping charges. If in the rare case your skin becomes irritated or shows signs of an allergic reaction, please stop using the product immediately and follow the following steps:

• call us on (02) 9481 7546, so we can help to find a solution
• provide photos to demonstrate the skin reaction
• once authorized we will provide a reply-paid express post package to you. We ask this is returned within 3 business days, with the tracking number provided.

When the goods are received, we will process a refund or replacement.

FAQ’s

Are there any products I shouldn’t use when pregnant or breastfeeding?

Any products that contain Vitamin A ingredients should not be used when pregnant or breast feeding.

Why can’t I buy certain products online?

Due to the extent of the product ranges prescribed at Skin By Sarah Hudson, some of the products including the Curtis Collection make up may not be available on-line. Please make a note of what products you need to order and we will contact you via email or phone.

Where can I find a list of product ingredients?

Key ingredients of each products can be found on the website. All ingredients can be found on the Ingredient Disclosure statement given upon product purchase or request.

Do you ship internationally?

Yes, this facility is available. This is at the cost of the purchaser.

I need a product urgently; can you help?

If your order is of urgent nature, and you are worried about delivery times, we suggest use of our click and collect system, alternatively please contact: info@skinbysarahhudson.com.au or  9481 7546 and we can make arrangements.

What payment methods do you accept?

The Products offered on the Website’s shopping areas can be purchased using our secure online transaction facility, using Master Card and Visa.

I’ve got a gift certificate, what can I use it for?

Gift Certificates can only be used in-store. If you would like to purchase products from the website using a Gift Certificate, please contact us on (02) 9481 7546.