Clinic Etiquette
SKIN BY SARAH HUDSON is a boutique aesthetic clinic that offers a discreet and professional environment with the latest and specialised technology to help you achieve your skin goals.
To ensure a discreet environment we kindly request you refrain from using mobile phones.
APPOINTMENTS
To avoid disappointment and secure your preferred appointment time, we ask you schedule your appointments in advance. We will always be accommodating to your busy schedule and preference time, however, in some instances where we may not be able to immediately accommodate your request, we have ‘Reservations List’ which is referred to daily when instances of cancellations or availabilities occur.
Appointment Confirmations
To ensure you never forget an appointment, a text message will be sent to you requesting confirmation 2-3 days prior to the date of your appointment. A simple YES is all that is required to confirm your appointment. If an appointment remains unconfirmed by close of business the day before your appointment may be forfeited.
If you hold a Gift Certificate please quote your Gift Certificate number at the time of making your appointment.
CANCELLATIONS/RESCHEDULING and FEES
As your appointment is reserved especially for you, we kindly ask that you read the Skin By Sarah Hudson cancellation and rescheduling policy.
Bookings can be rescheduled or cancelled within 72 hrs of your appointment. After this time your deposit or $150 fee will be charged to your account. Cancellations or rescheduling within 24 hours will require full payment. If you have a pre-paid treatment package or Gift Certificate this surcharge will be deducted from your treatment package. We appreciate your understanding and co-operation.
“Whilst I understand there will always be unforeseen circumstances that force you to reschedule your appointment at short notice, I ask you understand this appointment time has been reserved especially for you. In the event of cancellation at short notice I would have little chance of allocating another booking to this time.”
SH
GIFT CERTIFICATES
For your convenience Gift Certificates are available for all treatments and skincare. Presented in an elegantly wrapped gift box and bag, they may be gifted for a specific treatment or monetary value. They may be purchased in clinic or over the phone and can be express posted to the recipient should you wish todo so. Gift Certificates are valid for 36 months from the time of purchase and are not redeemable for cash. E-Gift Cards can be instantly purchased on-line and emailed directly to a lucky recipient.
PRICING and BEST PRACTICE
Our pricing is a reflection of the investment in medical technologies, skill and techniques in use in the clinic by the team at Skin By Sarah Hudson plus her commitment to continual high-level training, education and ensuring her qualifications are maintained at the most relevant and up-to-date level. Sarah adopts Best Practice procedures in her business which she achieves through her diligence in putting into practice what she has learnt and studied. Our prices include GST and are subject to change without notice.
ARRIVAL
We recommend that you arrive at least 5 minutes prior to your treatment time, ensuring you have time to unwind, relax and enjoy herbal tea or fruit water before your treatment. We ask you refrain from wearing make-up to your appointments, though we understand if you need to. If you are currently under supervision and / or undergoing treatment from a medical practitioner for any condition, please advise us at the time of booking.
DEPARTURE
Upon concluding your treatment, you will be given a home care program which will be personalised to your individual skin type and conditions. Remember to make your next appointment before you leave to ensure availability and avoid disappointment.
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